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Machine Customers: The Evolution Has Begun: How AI that buys is changing everything
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What if your next customer didn't have a pulse, preferences, or patience for poor performance?
In Machine Customers: The Evolution Has Begun, CX Evolutionist Katja Forbes reveals how intelligent agents, autonomous procurement systems, and logic-driven buying platforms are silently revolutionising commerce. This trillion-dollar transformation is happening now, not in some distant future.
Visa and Mastercard's AI agents are shopping for customers. Walmart's AI procurement makes million-dollar p...
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