The Referral Engine: Teaching Your Business to Market Itself

The small business guru behind Duct Tape Marketing shares his most valuable lesson: how to get your customers to do your best marketing for you

The power of glitzy advertising and elaborate marketing campaigns is on the wane; word-of-mouth referrals are what drive business today. People trust the recommendation of a friend, family member, colleague, or even a stranger with similar tastes over anything thrust at them by a faceless company.

Most business owners believe that whether customers re...