The Soft Answer

Virtually everyone has been on the receiving end of verbal aggression. It may be in the form of an outright criticism, a backhanded compliment, a manipulative remark, or a socially awkward attempt at connecting. It may come at us from out of the blue or bubble up in the middle of a conversation or argument with coworkers, family, friends or even strangers. Regardless of where it comes from, it can leave us feeling frustrated, angry, hurt or speechless. What can we do in the face of this?
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