Understanding Emotional Intelligence: Strategies for Boosting Your EQ and Using it in the Workplace

Emotional intelligence, more than IQ and technical know-how, gives a valuable competitive edge to organizations and is crucial to the success of individuals. Used to its full advantage, you can learn to improve relationships to achieve your desired outcomes, perform better at interview and develop your decision making on a day-to-day basis. Understanding Emotional Intelligence will show you how to:

• negotiate more effectively
• reduce conflict at work
• develop an emotionally aware organization
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