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Title: Designing Complaint Handling and Service Recovery Strategies, Author: Jochen Wirtz
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Designing Complaint Handling…
by Jochen Wirtz
#11 in Series
eBook $4.95
Title: Shocked, Appalled, and Dismayed!: How to Write Letters of Complaint That Get Results, Author: Ellen Phillips
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Shocked, Appalled, and…
by Ellen Phillips
eBook $4.99