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Title: Designing the Best Call Center for Your Business / Edition 2, Author: Brendan Read
Title: A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction / Edition 1, Author: Andrew Waite
Title: Developments in the Call Centre Industry: Analysis, Changes and Challenges, Author: Julia Connell
Title: Gower Handbook of Call and Contact Centre Management / Edition 1, Author: Natalie Calvert
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Title: The Politics of Telecommunications Regulation: The States and the Divestiture of AT&T: The States and the Divestiture of AT&T, Author: Jeffrey E. Cohen
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Title: Cellular Communications / Edition 1, Author: Garry A. Garrard
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Title: Charging Communication Networks: From Theory to Practice, Author: D.J. Songhurst
Title: Inbound Call Centers, Author: Robert A. Gable
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Title: After the Breakup: Assessing the New Post-AT&T Divestiture Era, Author: Barry Cole
Title: American Regulatory Federalism and Telecommunications Infrastructure / Edition 1, Author: Paul E. Teske

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