Title: HR from the Heart: Inspiring Stories and Strategies for Building the People Side of Great Business, Author: Libby Sartain
Title: How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients, Author: Jeffrey J. Fox
Title: Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants, Author: Paul Cherry
Title: When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market, Author: Joseph Michelli PhD
Title: Hug Your Customers: STILL The Proven Way to Personalize Sales and Achieve Astounding Results, Author: Jack Mitchell
Title: Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life, Author: Stephen C. Lundin PhD
Title: Coaching Knock Your Socks Off Service, Author: Ron Zemke
Title: Secret Service: Hidden Systems That Deliver Unforgettable Customer Service, Author: John DiJulius
Title: Secrets of Great Rainmakers: The Keys to Success and Wealth, Author: Jeffrey J. Fox
Title: The Kindness Revolution: The Company-Wide Culture Shift that Inspires Phenomenal Customer Service, Author: Ed HORRELL
Title: Great Customer Service on the Telephone, Author: Kristin Anderson
Title: The Behavioral Advantage: What the Smartest, Most Successful Companies Do Differently to Win in the B2B Arena, Author: Terry Bacon