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Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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Title: The Essential Deming: Leadership Principles From the Father of Quality / Edition 1, Author: W. Edwards Deming
Title: Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies / Edition 2, Author: Stephen George
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Title: The Quality Management Sourcebook: An International Guide to Materials and Resources / Edition 1, Author: Christine Avery
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Title: Quality Improvement in European Public Services: Concepts, Cases and Commentary / Edition 1, Author: Christopher Pollitt
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Title: Quality Issues in Heritage Visitor Attractions / Edition 1, Author: Ian Yeoman
Title: Total Quality Management: A pictorial guide for managers / Edition 1, Author: John S Oakland
Title: Biotechnology Operations: Principles and Practices, Author: Michael J. Roy
Title: Improving Business Performance: A Project Portfolio Management Approach / Edition 1, Author: Ramani S

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