The Effective Food Service Supervisor / Edition 1

by Anna Katherine Jernigan

Overview

This practical handbook gives you expert guidance for meeting supervisory challenges such as time management, communication, conducting interviews, performance appraisals, and more. Each chapter sets learning objectives, states problems, and offers solutions.

Product Details

ISBN-13:	9780834200678
Publisher:	Wolters Kluwer Law & Business
Publication date:	07/25/1989
Edition description:	1E
Pages:	256
Product dimensions:	6.00(w) x 9.00(h) x 0.54(d)

Table of Contents

Contents: MANAGEMENT SKILLS
• Leadership Skills
• Time Utilization
• Communication
• The Interview Process
• TRAINING
• Orientation Training
• On-the-Job Training
• In-Service Training
• Staff Development Enhancing the Supervisor's Ability to Train
• Motivation
• MANAGEMENT TOOLS
• Tools of Management
• Positive Performance Appraisals
• Employee Time Schedule
• NEGATIVE FEELINGS AND EMPLOYEE PROBLEMS
• Coping with Negative Feelings
• Employee Complaints
• Disciplinary Process
• Turnover, Termination, and Exit Interview
• NEW CHALLENGES
• The Computer as an Asset to the Supervisor
• Appropriate Guidance for Employee Personal Problems
• Characteristics of a Successful Supervisor