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Title: Wide-Angle Vision: Beat Your Competition by Focusing on Fringe Competitors, Lost Customers, and Rogue Employees / Edition 1, Author: Wayne C. Burkan
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Wide-Angle Vision: Beat Your…
by Wayne C. Burkan
Hardcover $50.00
Title: Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization, Author: David Loshin
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Using Information to Develop a…
by David Loshin, Abie Reifer
Paperback $29.95
Title: Trust-Based Selling / Edition 1, Author: Charles Green
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Trust-Based Selling / Edition…
by Charles Green
Hardcover $40.00
Title: The Power of Appreciative Inquiry: A Practical Guide to Positive Change / Edition 2, Author: Diana Whitney
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The Power of Appreciative…
by Diana Whitney, Amanda Trosten-Bloom
Paperback $39.95
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: The Joyless Economy: The Psychology of Human Satisfaction / Edition 1, Author: Tibor Scitovsky
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The Joyless Economy: The…
by Tibor Scitovsky
Paperback $42.99
Title: The Gamification Revolution: How Leaders Leverage Game Mechanics to Crush the Competition / Edition 1, Author: Joselin Linder
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The Gamification Revolution:…
by Joselin Linder, Gabe Zichermann
Hardcover $33.00
Title: The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions / Edition 1, Author: Barbara A. Gutek
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The Dynamics of Service:…
by Barbara A. Gutek
Hardcover $50.00
Title: The Brand Promise: How Ketel One, Costco, Make-A-Wish, Tourism Vancouver, and Other Leading Brands Make and Keep the Promise That Guarantees Success / Edition 1, Author: Duane Knapp
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The Brand Promise: How Ketel…
by Duane Knapp
Hardcover $44.00
Title: The Big Book of Customer Service Training Games / Edition 1, Author: Peggy Carlaw
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The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming, Vasudha Kathleen Deming
Explore Series
Paperback $32.00
Title: Tele-Stress: Relief for Call Center Stress / Edition 2, Author: Stephen Coscia
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Tele-Stress: Relief for Call…
by Stephen Coscia
Paperback $28.95
Title: TeamGuides: A Self-Directed System for Teams / Edition 1, Author: Brad Humphrey
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TeamGuides: A Self-Directed…
by Brad Humphrey, Jeff Stokes
Paperback $30.00
Title: Strategy from the Outside In: Profiting from Customer Value / Edition 1, Author: George Day
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Strategy from the Outside In:…
by George Day, Christine Moorman
Hardcover $41.00
Title: Shopping While Black: Consumer Racial Profiling in America / Edition 1, Author: Shaun L. Gabbidon
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Shopping While Black: Consumer…
by Shaun L. Gabbidon, George E. Higgins
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Paperback $49.99
Title: Services Marketing: People, Technology, Strategy (Eighth Edition), Author: Jochen Wirtz
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Services Marketing: People,…
by Jochen Wirtz, Christopher Lovelock
Paperback $29.90
Title: Sales, Marketing, and Continuous Improvement: Six Best Practices to Achieve Revenue Growth and Increase Customer Loyalty / Edition 1, Author: Daniel M. Stowell
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Sales, Marketing, and…
by Daniel M. Stowell
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Hardcover $45.00
Title: Repositioning: Marketing in an Era of Competition, Change, and Crisis / Edition 1, Author: Steve Rivkin
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Repositioning: Marketing in an…
by Steve Rivkin, Jack Trout
Hardcover $37.00
Title: Process Mastering: How to Establish and Document the Best Known Way to Do a Job / Edition 1, Author: Paul Harsin
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Process Mastering: How to…
by Paul Harsin, Ray W. Wilson
Explore Series
Paperback $48.99
Title: Moscow's Muslim Challenge: Soviet Central Asia / Edition 2, Author: Michael Rywkin
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Moscow's Muslim Challenge:…
by Michael Rywkin
Paperback $39.95
Title: Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System / Edition 1, Author: Michael D. Johnson
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Improving Customer…
by Michael D. Johnson, Anders Gustafsson
#10 in Series
Hardcover $50.00

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