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Title: Shopping While Black: Consumer Racial Profiling in America / Edition 1, Author: Shaun L. Gabbidon
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Shopping While Black: Consumer…
by Shaun L. Gabbidon, George E. Higgins
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Paperback $49.99
Title: Engaging Brands: A Customer-Centric Approach for Superior Experiences / Edition 1, Author: Michela Addis
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Engaging Brands: A…
by Michela Addis
Paperback $49.99
Title: Customer Experience Manual, The: How to design, measure and improve customer experience in your business / Edition 1, Author: Alan Pennington
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Customer Experience Manual,…
by Alan Pennington
Paperback $43.00
Title: Services Marketing: People, Technology, Strategy (Eighth Edition), Author: Jochen Wirtz
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Services Marketing: People,…
by Jochen Wirtz, Christopher Lovelock
Paperback $29.90
Title: Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization, Author: David Loshin
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Using Information to Develop a…
by David Loshin, Abie Reifer
Paperback $29.95
Title: The Gamification Revolution: How Leaders Leverage Game Mechanics to Crush the Competition / Edition 1, Author: Joselin Linder
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The Gamification Revolution:…
by Joselin Linder, Gabe Zichermann
Hardcover $33.00
Title: Strategy from the Outside In: Profiting from Customer Value / Edition 1, Author: George Day
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Strategy from the Outside In:…
by George Day, Christine Moorman
Hardcover $41.00
Title: Essential Tools for Operations Management: Tools, Models and Approaches for Managers and Consultants / Edition 1, Author: Simon Burtonshaw-Gunn
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Essential Tools for Operations…
by Simon Burtonshaw-Gunn, Malik Salameh
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Hardcover $30.00
Title: The Power of Appreciative Inquiry: A Practical Guide to Positive Change / Edition 2, Author: Diana Whitney
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The Power of Appreciative…
by Diana Whitney, Amanda Trosten-Bloom
Paperback $39.95
Title: Repositioning: Marketing in an Era of Competition, Change, and Crisis / Edition 1, Author: Steve Rivkin
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Repositioning: Marketing in an…
by Steve Rivkin, Jack Trout
Hardcover $37.00
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: The Brand Promise: How Ketel One, Costco, Make-A-Wish, Tourism Vancouver, and Other Leading Brands Make and Keep the Promise That Guarantees Success / Edition 1, Author: Duane Knapp
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The Brand Promise: How Ketel…
by Duane Knapp
Hardcover $44.00
Title: Trust-Based Selling / Edition 1, Author: Charles Green
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Trust-Based Selling / Edition…
by Charles Green
Hardcover $40.00
Title: Breakaway: Deliver Value to Your Customers--Fast! / Edition 1, Author: Charles L. Fred
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Breakaway: Deliver Value to…
by Charles L. Fred
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Hardcover $38.00
Title: Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System / Edition 1, Author: Matthew D. Johnson
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Improving Customer…
by Matthew D. Johnson, Anders Gustafsson
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Hardcover $50.00
Title: Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone / Edition 5, Author: Stephen Coscia
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Customer Service Over the…
by Stephen Coscia
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Paperback $32.95
Title: The Big Book of Customer Service Training Games / Edition 1, Author: Peggy Carlaw
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The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming, Vasudha Kathleen Deming
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Paperback $32.00
Title: Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know / Edition 1, Author: Jeffrey Gitomer
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Customer Satisfaction Is…
by Jeffrey Gitomer
Hardcover from $19.11 $30.00 Current price is $19.11, Original price is $30.00.
Title: Tele-Stress: Relief for Call Center Stress / Edition 2, Author: Stephen Coscia
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Tele-Stress: Relief for Call…
by Stephen Coscia
Paperback $28.95
Title: Process Mastering: How to Establish and Document the Best Known Way to Do a Job / Edition 1, Author: Paul Harsin
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Process Mastering: How to…
by Paul Harsin, Ray W. Wilson
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Paperback $48.99

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