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Title: Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System / Edition 1, Author: Matthew D. Johnson
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Improving Customer…
by Matthew D. Johnson, Anders Gustafsson
#10 in Series
Hardcover $50.00
Title: Wide-Angle Vision: Beat Your Competition by Focusing on Fringe Competitors, Lost Customers, and Rogue Employees / Edition 1, Author: Wayne C. Burkan
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Wide-Angle Vision: Beat Your…
by Wayne C. Burkan
Hardcover $50.00
Title: The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions / Edition 1, Author: Barbara A. Gutek
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The Dynamics of Service:…
by Barbara A. Gutek
Hardcover $50.00
Title: Shopping While Black: Consumer Racial Profiling in America / Edition 1, Author: Shaun L. Gabbidon
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Shopping While Black: Consumer…
by Shaun L. Gabbidon, George E. Higgins
Explore Series
Paperback $49.99
Title: Engaging Brands: A Customer-Centric Approach for Superior Experiences / Edition 1, Author: Michela Addis
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Engaging Brands: A…
by Michela Addis
Paperback $49.99
Title: Process Mastering: How to Establish and Document the Best Known Way to Do a Job / Edition 1, Author: Paul Harsin
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Process Mastering: How to…
by Paul Harsin, Ray W. Wilson
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Paperback $48.99
Title: Sales, Marketing, and Continuous Improvement: Six Best Practices to Achieve Revenue Growth and Increase Customer Loyalty / Edition 1, Author: Daniel M. Stowell
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Sales, Marketing, and…
by Daniel M. Stowell
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Hardcover $45.00
Title: The Brand Promise: How Ketel One, Costco, Make-A-Wish, Tourism Vancouver, and Other Leading Brands Make and Keep the Promise That Guarantees Success / Edition 1, Author: Duane Knapp
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The Brand Promise: How Ketel…
by Duane Knapp
Hardcover $44.00
Title: Customer Experience Manual, The: How to design, measure and improve customer experience in your business / Edition 1, Author: Alan Pennington
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Customer Experience Manual,…
by Alan Pennington
Paperback $43.00
Title: The Joyless Economy: The Psychology of Human Satisfaction / Edition 1, Author: Tibor Scitovsky
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The Joyless Economy: The…
by Tibor Scitovsky
Paperback $42.99
Title: Strategy from the Outside In: Profiting from Customer Value / Edition 1, Author: George Day
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Strategy from the Outside In:…
by George Day, Christine Moorman
Hardcover $41.00
Title: Trust-Based Selling / Edition 1, Author: Charles Green
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Trust-Based Selling / Edition…
by Charles Green
Hardcover $40.00
Title: The Power of Appreciative Inquiry: A Practical Guide to Positive Change / Edition 2, Author: Diana Whitney
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The Power of Appreciative…
by Diana Whitney, Amanda Trosten-Bloom
Paperback $39.95
Title: Moscow's Muslim Challenge: Soviet Central Asia / Edition 2, Author: Michael Rywkin
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Moscow's Muslim Challenge:…
by Michael Rywkin
Paperback $39.95
Title: Breakaway: Deliver Value to Your Customers--Fast! / Edition 1, Author: Charles L. Fred
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Breakaway: Deliver Value to…
by Charles L. Fred
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Hardcover $38.00
Title: Repositioning: Marketing in an Era of Competition, Change, and Crisis / Edition 1, Author: Steve Rivkin
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Repositioning: Marketing in an…
by Steve Rivkin, Jack Trout
Hardcover $37.00
Title: Customer Surveys for Agency Managers: What Managers Need to Know / Edition 1, Author: Harry P Hatry
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Customer Surveys for Agency…
by Harry P Hatry, John E. Marcotte, Therese van Houten
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Paperback $34.00
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: The Gamification Revolution: How Leaders Leverage Game Mechanics to Crush the Competition / Edition 1, Author: Joselin Linder
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The Gamification Revolution:…
by Joselin Linder, Gabe Zichermann
Hardcover $33.00
Title: Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone / Edition 5, Author: Stephen Coscia
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Customer Service Over the…
by Stephen Coscia
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Paperback $32.95

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